Customer Testimonials
Excellent service. They went above and beyond to ensure everything went perfect. Their service department was also top notch. Will have all my business in the future.
They were readily available to take my car for state inspection and completed the job within 30 minutes. Checked out and on my way without any issues. During my wait period they offered complimentary drinks and snacks. Staff greeting customers waiting in a friendly and sincere manner.
I am extremely disappointed with my recent service experience at Jenkins Subaru.
I live about two hours away from the dealership, so getting there for service appointments is not easy for me. Shortly after purchasing my 2026 Subaru Crosstrek Wilderness, I scheduled a service appointment for an issue with the rear driver-side window not rolling down.
When I purchased the vehicle, I also purchased the Subaru dog door protector covers, which were pre-installed before I left with the car. During the delivery walkaround, we reviewed the vehicle’s features and tested the rear passenger-side window with the protectors installed, and everything ... Read More DealerRater - Jun 23, 2026
Fast and great job. Everyone is always so friendly and helpful every time I've been there
Got right in and was taken care of easily. they stated I needed a alignment, but i had just got car aligned in August during a trip,. I refused the alignment and they didn't seem too thrilled about that. But, I really didn't feel it needed it again that soon. But overall, great service.
Excellent service at Jenkins Subaru as always. Communication, wait times, quality of work all excellent
They do Good job very courteous and Professional on what they Do. Have no issues on the job they are doing
Everyone was very helpful and nice. Did my oil change and tire rotation very quickly and I appreciated them doing it even though I didnt have an appointment.
The Express Service was very fast and efficient. The staff were very friendly and the waiting area was very clean!
Always happy with service provided. Staff conducted a thorough inspection and advised me of any relevant issues.
I am pleased with the service here the people are very informative and very informative
Shannon is a real asset. Seems like the APP and the dealership computers don’t sync. I could show dealership my confirmation for appointment, they fit me in, but, they didn’t have parts to correct gas cap gasket recall.
My husband had my car there. Everything good except car still has an idiot light on!! Low tire sensor that they evidently missed
Jenkins service is always quick and efficient. Never had a bad experience there! Staff very helpful and friendly.
Service was fast and excellent! Meet and clean. Everyone was helpful and friendly! Service person was very helpful. Thans Jenkins’s!
I was driving through West Virginia and I ran over a dead deer part of the guarding underneath the vehicle was pulled down and scraping the road. I stopped at Jenkins very nervous and concerned since I was going to Buffalo. They got me in within five minutes. They took care of the problem and were the most courteous and considerate people I have ever met in a car dealership.
No comments regarding this appointment. Staff was friendly. No other comments at this time. Thnx
They are fantastic! Great service that doesn’t try to sell you something you don’t need. Quick and professional!
service dept professional and kind people. up to date on all recalls. great every time.
The staff was extremely courteous and helpful with all the needs that arose. They went out of their way way to make sure every thing was covered. I would recommend this dealer to anyone looking to become a Hyundai owner.
The best every time I go. The employees are free endless and I never have an issue. Also the place is very clean.
Went in for an oil change. No appointment necessary. The wait was short, they were courteous, friendly and professional. Very happy with the service.
Quality care is important to me for my 2 Subaru's & is good here too
The Service Department employees were professional and kind. The dealership waiting area was clean and my wait was pleasant.
Was completely amazed at how quick and efficient the service was personnel were friendly and informative
good job polite people wait time was good very clean good coffee and comfy chairs
Great customer service. Super fast service and friendly staff. The drive up, no appointment needed was very convenient.
Good product, love my Forester. Friendly people. Great selection of vehicles. Honest service, clean facilities.
They always let you know what needs done and what it will cost with unexpected repairs. Very nice and even will give you a ride if needed.
Got oil changed gave them my cell # never, did not call me called my wife, she let me know it was complete. My floor mats was black & dirty afterwards.
I am very pleased with the service I receive there. No matter what may be the issue I can always know I will get the best service.
Was advised they were very busy when I brought my vehicle in for service. Had to wait a little longer than normal.
Professional and speedy. The service area is very clean and provides refreshments. Excellent overall experience. Would recommend!
I had to bring my car in to have the brakes and rotors replace. First off, I would have to say that the waiting area is extremely clean and comfortable. Second and most important everyone at Jenkins is extremely nice, especially Dina. Not only did Dina set up my appointment but also met with me at the service department to make sure everything went smoothly. Dina went above and beyond and found a secondary warranty that I had forgotten that I had purchased. That warranty took care of my repairs. Dina is amazing and Jenkins is lucky to have her ... Read More DealerRater - May 19, 2026
I have been buying new cars for 60 years. Your dealership is the only one I have used for all my maintenance and repairs. Everything is great. Price is a little high but not much and your service more than makes up for the difference. And Hunter is great as a service advisor. He personally takes care of me when I come in. Couldn't ask for better. Keep it up, I am a dedicated Jenkins Subaru customer!
The service I received at Jenkins was excellent. I was in and out in 30 minutes. The service department is one of the main reasons I deal with this dealership.
Always friendly and welcoming. The staff is knowledgeable and efficient. The facility is always clean with treats while you wait.
The customer service is fantastic. I will come back and recommend Jenkins. They were kind, helpful and not pushy. I loved that they video the car inspection.
Jamie was knowledgeable about the Subaru Forester answered all our questions and showed us more than one inside and out. We were happy to work with him.
Everything was dealt with quickly and efficiently with great communication about each step to repair.
Very friendly and courteous they seemed genuinely caring and efficient. The drinks and snacks were appreciated. Thank you!
Very comfortable taken care of customer. I recommend this dealership to my friends. I feel they are fair.
I think this dealership has improved in their quality of service. I have heard others sentiment the same as well “.
This dealership is a very pleasant and efficient location to work with. Each person that I met was very respectful as far as my car'sneeds and mine as I waited.
Friendly honest excellent service. Quote was accurate and work was done e quickly . I like the text information
Double check everything on paper work a vehicle before signing anything or paying! If not they will be extremely rude when trying to ask after paying.
They do great work BUT they won’t leave you alone after you leave! They keep on bugging you for these stupid surveys!!! For that reason I will never go back!
Fast, efficient, and convenient. Extended hours that fit my schedule. Parking close to service bay and waiting area is clean and well lit.
Went to look for a new family car. Someone was there to help us through the whole process. Everyone was friendly and helpful. We also didn’t feel the overwhelming pressure.
I'm very pleased with the people at Jenkins. The service was quick and courteous. Thank you very much.
Great hob spent time withis explanation of the troubles. Thank you for your gell. Have a nice day.
As always great job and fast reliable service. Kept md updated on next steps for better performance.
The gentleman who helped us was super nice!! It's nice to be able to do a walk-in and not schedule due to our work schedules! We will be back!
Jenkins Hyundai made the process so easy. Great Service and no hassle. Highly Recommend. Car Buying made easy.
Service was great and my wait time was minimal. The waiting area was comfortable and enjoyed the snack area.
Great people,very pleasant bunch from the service mechanic to the front desk dealership individual
Michael Casillas was great! He went above and beyond to make sure we had a wonderful experience.
I had my car serviced, and the service was fine, but the communication was lacking. I left several messages for them, which they’ve never received through an answering service. I had four new tires put on my car because a pothole busted two of them the other two were still in good shape. I spoke directly to a person about this saying I would like to keep the two good tires and when I went to pick it up, they didn’t have any record of that. So my only real complaint is the communication there is lacking.
Came in for a state inspection. No appointment necessary. Probably out of there in less than 30 minutes. Just like their oil changes - able to get in and out quickly with no appointment needed. Friendly people.
Very friendly. I would recommend this dealership. I give a 5 star rating. Love my new car.
They Broke my flex pipe and blamed it on bad gasket had it on the lift and it’s the pipe not gaskets and it wasn’t like that before
Service was excellent- staff was very friendly and helpful. I was very pleased with the service
Great customer service. Very nice people. Asking if we needed anything and showed us where the drinks and snacks were.Clean waiting room. Explained all the service work that is needed and gave me a copy.
Service was fast and the lounge was comfortable. Everything was done in no time. I was in and out !!!
All employees encountered were friendly and helpful. I thought I initially would owe only $86 for key fob reprograming and ended up paying $500!!!. I love my 2018 Subaru Fortester and will deal with it.
Jamie was very kind & kept me informed. Was very considerate & listened to my concerns & reassured me he would take care of things.
I used Jenkins Express service for my oil change and tire rotation. My experience was quick and seamless. Haley Sams was my service advisor, and she was friendly and professional.
Great service! Very friendly, helpful, and informative staff! Really like the drop off service so I could shop while my car was worked on.
They truly care about their customers. I will always go to Jenkins in the future because I trust them. I've bought 3 Subarus there and every experience has been great! Special shout out to Patrick, Mike, Brianna, and Walter for being awesome.
Staff very polite. Oil changed. Tire rotation. A good experience apart from being told my tires needed changing. The tires only had 20,000 miles on them. I was told the tires were soft rubber and they wear quicker. I know this is utter rubbish. Thank you Arlene Dewitt
Too many stories of having to return for correction of previous bad/incomplete service. Also, refused to honor $5 discount for oil change because I did not have physical coupon. After 12 years of only coming here for service, I'm done.
Probably the worst dealership I have ever had to deal with. Service department is horrible. 1st time, gave me car back with grease handprints all over the interior and windows. 2nd time, over inflated my tires by 8psi and got debris in cabin filter when changing it. Customer service does not exist. No smiles, no greeting, nothing.
Service has been and is always excellent at Jenkins! Everyone is always super friendly and helpful.
Arrived 15 min late, and they gladly accommodated me. Utilized the shuttle service to go to mall and back, very efficient. Had to have tires aligned, price seemed reasonable. They recommended engine and cabin filters be replaced, which seemed reasonable since they hadn’t been changed in 40-50k miles. Basic 90,000 mile maintenance cost also seemed reasonable. Staff very friendly and easy to work with. One of the better dealerships I have worked with for servicing my car.
Very helpful and friends love they help with so much!!!! Defiantly happy with everything they do!!!
We appreciate the fast line for State Inspections, oil changes. Thank you for this convenience!
On my first purchase from Jenkins. 2024 Crosstrek. Overall, a great experience. Staff and service much better than average. Not closest Subaru dealer to my house, but the new purchase experience and price made it worth the trip.
Very friendly, fast work, told me the cost upfront- no suprises.Comparison rates to other dealerships shown
Jamie Wright was fantastic to work with me. I have learned to trust him. He explained my needs and even helped me take care of them financially.. He offered tremendous, accurate advice to this old woman who knows very little about car mechanics.
Very nice and fast and always helpful and so polite Nice waiting room area and clean
my 2022 Subaru ascent was purchased new from Jenkins Subaru and I have had nothing but trouble with it from day one. Twice in the last 10 months it has been in their shop for 14 days while they try to figure out what’s wrong with it not once during those two 2 week periods of not having my car was I offered a loaner. No one there seems to care that i purchased a new Subaru and have a car i can’t depend on and won’t drive far from home for fear of it breaking down
Excellent customer service. I did have to ask a couple technical questions and the tech was very kind to take the time to explain my questions.
They were very quick and efficient. I appreciate always receiving notices from them regarding recalls. Thank you very much.
Grease was on floor mats, grease on rear seat rear middle seatbelt has unconnected wire in it and laying between rear seat and 3rd row seat.
As a family, we have bought 4 autos from Jenkins Hyundai Subaru. The 1st, and for the last 10 years, dealership we visit whens looking for an auto. Great selection of autos, great customer service and a great maintenance department keeps us coming back.
Was offered a complimentary state vehicle inspection by Jenkins. Comfortable waiting area and did not take long for my vehicle to be serviced.
They addressed my problem immediately and said that they would take care of it promptly.
Bri was absolutely awesome customer service, walking us through the process and staying late to wrap everything up. The attention to detail installing our hitch on the brand new car was even better than expected.
Everything was ok with the oil change.
When the oil change was finished, the employee pulled my Forester into the garage. He kept the motor running. I was paying for the oil change. After I paid the bill, I got into the Forester and drove to Ollies at the top of the hill. After buying some books, I went out to my vehicle. The door was locked and my keys were in the cup holder.
As I was standing next to my vehicle, a woman cane by and asked if I needed any help. We tried calling Subaru and told ... Read More DealerRater - Mar 30, 2026
Great service, friendly folks, nice waiting room, short wait time. I will be back soon. Love it!
My purchase of the Palisade was quick from the time I found it in the lot til I drove off was 2hrs. Sales was great! Bri was amazing and very informative. And I ordered a NFS card to go along with my Palisade. Amazing customer service. Quick turn around for the part to come in. Quick in and out. The friendlist service I've ever had.
Always available to service my 2019 Subaru Impreza. We have bought 4 vehicles, 3 used and 1 new, from Jenkins and recommend them to friends and family.
From purchasing my vehicle 5 years ago to maintenance just this week, Jenkins Subaru has continued to offer the highest quality of customer service offered in the automotive industry in this area.
Was a walk in, no wait. Great service. Friendly. No complaints.at all. Clean waiting room.
Jenkins Hyundai in Bridgeport WV were fast and efficient in changing my oil and completing two recalls on my Palisade
I had great experience buying my new forester which I love from beginning till end staff friendly knowledgeable made feel welcome went over everything in vehicle answering any questions I might have
This car belongs to LINDA,! Not John it is LINDAS car. Not John. Please change
Friendly, knowledgeable staff. Service was performed in a timely fashion. Vehicle inspection was completed and I was advised of a minor issue that they remedied during this visit. Very pleased with Jenkins Subaru!
I always receive prompt and courteous service at Jenkins Hyundai. Scheduling appointments online is quick and efficient.
Very organized, pleasant employees, complementary beverages & snacks and comfortable waiting area. Service was conducted in a timely manner, no complaints. Thank you
